FAQs

01.

What is the typical shipping timeframe for your photography backdrops?

UK Orders are typically shipped within 1-2 weeks. For international orders, please allow 3-4 weeks for shipping

02.

Can I cancel my order after it's been placed?

we do not accept cancellations once an order has been placed. Each backdrop is custom made to order, so we begin production promptly upon receiving your order. We do not accept returns or offer refunds. We encourage customers to carefully consider their selections before placing an order to ensure satisfaction. If you have any concerns or issues with your order, please contact us, and we'll do our best to address them promptly.

03.

What fabric options do you offer for your backdrops?

We offer two fabric options: Canvas and PolyPro. Canvas is a thin yet durable 385gsm duck canvas, PolyPro is a thin but tough material at 260gsm. All backdrops are shipped folded, to remove creases with the Canvas you can iron on a cool setting. For PolyPro, simply place it in the dryer with a damp cloth for 5 minutes.

04.

Do your backdrops come with pole pockets for easy setup?

Our PolyPro backdrops come with a top pole pocket for convenient hanging. Whether you're using a backdrop stand or another setup, the pole pocket makes installation hassle-free.

05.

How should I contact you for inquiries or assistance?

For any questions or assistance, please email us at carolannneilfocus@oulook.com. We only respond to inquiries via email messaging to ensure timely and accurate communication.